INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?
Product Image Accuracy Guarantee
 
At Senses, we strive to ensure that our product images accurately represent the products we offer. We understand the importance of trust and transparency in online shopping, and we want to assure our customers that our products match the images shown on our website.
 
We take great care in ensuring that our product images are a true reflection of the products you will receive. Our products are carefully photographed to showcase their features. While minor variations may occur due to factors like lighting or screen resolution, we make every effort to ensure that the images are accurate and up-to-date.
 
 If you have any questions or concerns about a product, please don’t hesitate to contact us. We’re committed to providing you with an exceptional shopping experience.
How can I return an item?
Return Policy:
  • We accept returns within 7 days of delivery.
  • Love your item before you cart it, returns will not be accepted on any product or item that is not sealed.  
  • Refunds will be issued in the original payment method.
Important Note:
  • Shipping costs for returns are the responsibility of the customer.
  • We recommend using a trackable shipping method to ensure the item is delivered to us.
  • The item will be refunded only after we’ve received it in its perfect condition. 
Return Procedure:
  1. Contact Us: Email [[email protected]] or call [076 987 6911] to initiate the return process.
  2. Provide Order Information: Include your order number, item(s) to be returned, and reason for return.
  3. Ship Item Back: Package the item securely and ship it back to us at the address provided.
  4. Refund Processing: Refunds will be processed within 10-14 days after receiving the returned item.
Additional Tips:
  • Make sure to include any required information, such as order numbers or item descriptions.
  • Keep a record of your return tracking number.
Will you restock items indicated as ``Out Of Stock``?
Restocking Policy:
  • We strive to maintain accurate inventory levels, but sometimes, items may go out of stock.
  • If an item is currently out of stock, we will try to restock it as soon as possible.
  • Please note that we cannot guarantee a specific restocking date or time frame.
  • We do not reserve items for customers. Items are available on a first-come, first-served basis when they are restocked.
Out of Stock:
  • We’re currently out of stock on this item.
  • We’ll restock as soon as possible, but we can’t guarantee a specific date.
  • Check back regularly for availability.
Where can I ship my order?
You can ship your order to any address within South Africa. We’re happy to deliver to your home, office, or even a gift recipient’s address.
Shipping Details:
 
  • We deliver to residential and commercial addresses (no PO boxes).
  • Please ensure accurate shipping addresses during checkout.
  • Double-check your address to avoid delivery delays.
Delivery Fees:
  • Laudium • Erasmia • Claudius
    R20 
  • Centurion
    R50 
  • National Delivery
    R120
  • Grey areas
    R220 

Spend R1650 and over to qualify for FREE Delivery 🎉

We use Fastway and Postnet for our deliveries, ensuring reliable and efficient service across South Africa.
 
Note: Delivery fees are subject to change, and we reserve the right to adjust them without prior notice.
 
If you have any shipping questions, feel free to ask!
INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS